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Product Description
Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization.

Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.

About the Author
Aileen Cater-Steel is a senior lecturer in Information Systems at USQ. Her current research interests include IT governance, IT service management and software process improvement. She has also published research related to software engineering standards, organisational and national culture, and electronic commerce. Aileen s PhD thesis was awarded the ACPHIS medal in 2005. Prior to her academic appointment, Aileen worked in private and government organisations where her career progressed from programmer, systems analyst and project manager to IT Manager.